Nature of ServicePerformance PledgeResponsible Sector2021 Expected Achievement level
1Enquiries and information requests on the activities of financial institutionsEnquiries related to the banking sector by post, by fax or by e-mail will be replied within 7 working days, counting from the date of receipt of the enquiry.Banking Supervision Department95%
Enquiries and information requests on the activities of financial institutionsEnquiries related to the insurance sector by post, by fax or by e-mail will be replied within 7 working days, counting from the date of receipt of the enquiry.Insurance Supervision Department95%
2Complaints against financial institutions or insurance intermediariesThe complainant will be advised of the latest development within 7 working days counting from the date of receipt of the complaint in relation to the banking sector.Banking Supervision Department95%
Complaints against financial institutions or insurance intermediariesThe complainant will be advised of the latest development within 7 working days counting from the date of receipt of the complaint in relation to the insurance sector.Insurance Supervision Department95%
3Application for an insurance intermediary licenseThe applicant will be advised in writing within 7 working days after completion of full documentation.Insurance Supervision Department95%
4Application for co-insurance in automobile third party liability insuranceThe applicant will be advised in writing the special conditions of the relevant insurance policy within 7 working days counting from the date of receipt of the application.Insurance Supervision Department95%
5Application for the constitution of a private pension fundThe applicant will be advised in writing within 45 working days counting from the date of completion of full documentation.Insurance Supervision Department95%
6Application for matters related to a private pension planThe fund management company will be advised in writing within 10 working days counting from the date of completion of full documentation.Insurance Supervision Department95%
7Sale of commemorative coinsPeople making the purchase in person will complete the purchase procedure within 12 minutes (excluding the time for queuing, inquiry and inspection).Currency and Finance Department100%
8Payment of licence fees by insurance intermediariesInsurance intermediaries paying the annual licence fees in person will complete the payment process within 5 minutes (excluding the time for queuing and inquiry).Currency and Finance Department100%
9Dissemination of Macao official statisticsMonetary and financial statistics, foreign exchange reserves and nominal effective exchange rate index for the Pataca, mortgage loans statistics, payment statistics, international banking statistics, composite interest rates, small and medium-sized enterprise credit statistics, coordinated portfolio investment survey and balance of payments are disseminated via the internet and fax to media or by post in accordance with the current schedule, on a monthly, quarterly, semi-annual or annual basis, as the case may be. For detailed information, please click: HERE.Research and Statistics Department95%
10AMCM PublicationsAMCM reports on financial-sector and external sector statistics, thematic research on finance as well as AMCM Annual Report are disseminated via the internet or by post in accordance with the current schedule, on a monthly, quarterly or annual basis. For detailed information, please click: HERE.Research and Statistics Department95%
11Enquiries about Macao’s economy, monetary and financial statistical information as well as the statistical surveysFor enquiry made in person and via phone call, reply will be provided within 1 working day following the day of receipt of enquiry. For written enquiry, reply will be provided within 2 working days following the day of receipt of enquiry. Under special circumstances, reply will be made within 7 working days. For detailed information, please click: HERE.Research and Statistics Department95%

Services already recognized by the Public Services Evaluation Committee

AMCM reports on financial-sector and external sector statistics, thematic research on Macao’s economy and finance as well as AMCM Annual Report are disseminated via the internet or by post in accordance with the current schedule, on a monthly, quarterly or annual basis. For detailed information,


Last revision: 2021-03-03 17:17:05